Key Responsibilities

• Coordinate patient scheduling, bookings, home visit logistics, and follow-up appointments
• Provide supportive communication with patients and families (non-clinical guidance)
• Organize records, maintain patient files, and assist with documentation
• Track patient needs and ensure timely updates to the clinical team
• Communicate with the doctor(s), caregivers, and external service providers as needed
• Assist with care navigation (e.g., organising equipment, liaising with home-care providers)
• Support end-of-life planning logistics
• Manage whatsapp groups, call logs, messages, patient queries, and practice communication channels
• Ensure compassionate, patient-centered interaction at all times

Minimum Requirements

• Strong administrative and organisational skills
• Prompt, reliable, and efficient
• Excellent communication and people skills
• Ability to remain calm, respectful, and compassionate
• Basic computer literacy (email, spreadsheets, documents)
• GoodX experience beneficial
• Previous experience in admin, caregiving, customer service, community work, or medical reception is an advantage (not required)
• Ability to multitask and handle sensitive conversations

Personal Qualities

• Compassionate and patient-centred
• Calm, confident medical decision-making
• Professional boundaries and confidentiality
• Strong teamwork and communication
• Organised
• Prompt and dependable
• Confidential and professional
• Emotionally mature
• Compassionate, patient-centred
• Good follow-through
• Self-motivated and able to work independently