Reporting to the Franchise Executive

OVERVIEW AND KEY PERFORMANCE AREAS

Overview:

The Territory Manager operates more as a franchise strategist and commercial architect. The role leans heavily into expansion, feasibility, market development, and systems-level thinking — critical for scaling and optimizing network performance at a macro level. The Territory Manager plays a pivotal role in overseeing the performance and expansion of the company's outlets within a defined region. This position balances commercial accountability with operational leadership, requiring hands-on engagement across sales performance, team capability, site development, and stakeholder reporting. It is a data-informed role with a strong emphasis on driving revenue growth, optimizing cost structures, improving store-level execution, and maintaining brand standards. Success in this position depends on the individual’s ability to interpret business intelligence, manage landlord and stakeholder relationships, support local marketing, and guide store teams to consistently deliver quality, speed, and customer satisfaction.

Key Responsibilities:

Lead execution of territory-specific sales and marketing strategies aligned with the company's objectives. 

Own P&L management across all stores in the region, identifying revenue enhancement and cost reduction opportunities. 

Analyse sales performance, labour efficiency, and operational dashboards to identify trends and activate store-level improvements. 

Deliver insightful reporting to stakeholders, translating metrics into clear action plans. 

Execute demand forecasting and stock planning to ensure product availability while minimizing waste. 

Ensure local store marketing campaigns resonate with specific communities and drive foot traffic.

Identify, negotiate, and secure new site developments or expansion opportunities.

Build strong landlord relationships, managing lease terms and renewal strategies proactively. 

Maintain exceptional food safety, service standards, and operational compliance. 

Coach and mentor Franchisee and store managers on leadership, performance, and company specific KPIs.

Benchmark competitive activity within the territory and adjust tactics accordingly.

Qualifications:

Franchise Management/ Business Management qualification (preferred NQF 6)

MS Office

GAAP or other POS systems

Excel/ financial Management (advantageous)

Experience:

Matric 6+ years’ experience in franchising

Financial/Property/Hygiene/Project Management or Managerial experience

Operational experience in FMCG – Franchising Relevant qualification (advantageous)

5+ years of proven experience in a QSR or multi-unit food service environment. 

Strong commercial acumen, particularly in P&L ownership and financial performance management. 

Proficiency in Microsoft Office and operations/reporting platforms commonly used in QSR environments. 

Advanced communication skills, including stakeholder engagement and team leadership. 

Expertise in demand planning, inventory control, and waste reduction. 

Experience in site development, including lease negotiation and site expansion planning. Personal Attributes 

Energetic, hands-on leader who thrives in a dynamic, customer-focused setting.

Strategic thinker with analytical discipline and a bias toward execution.

Adaptable, resilient, and solution-oriented—especially in high-pressure scenarios.

Collaborative mindset with a passion for developing others.

Other Attributes Required:

Work effectively with others to maintain company standards 

Organise oneself and one’s activities to constantly maintain financial information system 

Collect, analyse and critically evaluate information to ensure processes are maintained 

Communicate effectively to receive instruction and implement instructions 

Understand world as a set of related systems where your role and responsibilities directly impact the availability of information to the company as well as your role within the financial department 

Identify and solve problems related to your role