Reporting to Product Manager - Air
Main Purpose:
Provide core services such as training, warranty claim processing and technical backup/support to our customers (internal and external). Support the Product Manager – Air to grow the Engine Air product portfolio in Sub-Saharan Africa and maximize profitability.
Key Performance Areas:
Provide the highest level of technical backup & support to customers
Sharing of skills and abilities within the entire Engine team
Developing of effective Engine Air filtration training programs (External & Internal)
Facilitate training sessions
Timeous and accurate processing of warranty claims
Duties and Responsibilities:
Develop technical training programs for the Engine Air product range for all customers.
Training material to cover:
Good service practices
Basic Engine Air Filtration
Intermediate Engine Air Filtration
Advanced Engine Air Filtration
Engage with global colleagues to align and develop training materials.
Conduct product training of DFSPL staff and customers where necessary.
Conduct train the trainer sessions with Sales Team.
Assist the company's Sales, Customer Service personnel and external customers with technical queries pertaining to product selection, fit, specifications and onsite trouble shooting as required.
Conduct site surveys and site testing in conjunction with the commercial team as per customer’s needs.
Warranty claim investigating and gathering of necessary information in order to compile comprehensive CCR documentation for processing by QA/QC personnel.
Participate in, and contribute to, overall department and product management strategy development and implementation.
Represent the company at trade shows and industry events to promote product as required.
Participate in visits to distributors and end-users to gain first-hand experience and knowledge of the product and market environment.