REPORTS TO : PROJECTS BUSINESS MANAGER
Main purpose of job: Plan, implement and control transport operations for the loading and delivery of all Project Cargos, at the highest level of standards, from the planning phase, through execution of collections and delivery, in accordance to the client’s requirements and business processes
Operational Processes:
Ensure that operational files are handled in accordance to the various process flows.
Ensure the highest levels of customer service at all times and attend to client’s requests and queries promptly.
Liaise with client/supplier throughout shipment process
Vehicle Utilization & Tracking:
Ensure efficient vehicle utilisation and tracking.
Ensure vehicles are operating at maximum capacity
Ensure vehicle tracking in place and vehicles achieve their target location milestones
Compliance:
Ensure compliance in terms of the Road Transport Act for both the vehicle, driver and cargo
Transport and Delivery:
Plan, implement and control the efficient and effective execution of transportation services according to client instructions and company standards
Ensure all paperwork collected and accurate, containing all legally required information including but not limited to Commercial invoice, packing lists, SADC’s, ITAC permits, Clearing Instructions.
Ensure continuous communication with agents at port of exit and port of entry so that clearing is done efficiently and within the set time parameters.
Ensure the transport is executed properly and cargo is delivered on time in the correct condition.
Notify the client should planned events are not met. Implement contingency measures where necessary.
Should the service offering be sub-standard, ensure all service failures are reported as well as any claims or incidents within a maximum of 24 hours.
Ensure the proof of delivery is received from the nominated haulier/driver for all loads conducted on behalf of customers within the relevant SOP.
Ensure all loads are planned, recorded accurately on the TMS system for planning, billing and tracking purposes.
Maintain compliance with customs laws, including documentation as proof of export, acquittals on transit and bonded shipments
Finance and Administration:
Ensure that Operating system is updated accurately and timeously.
Obtain invoices/ costs from all the relevant service providers prior to raising the invoice to the client ensuring that the invoices are checked/ authorised and sent to accounts for payment.
To ensure where required that the loaded volumes balance with the offloaded volumes, if this does not balance or meet the prescribed percentages, you are to inform management immediately.
Credit notes: all credit notes need to be sent to the Operations Manager for signoff by General Manager, or if there is a negative financial implication, then by MD or FD prior to credit note being passed. Supporting documents to include any correspondence, tax invoice and proforma invoice with new charges
Status Reports/ Reporting:
Ensure Roadfreight tracking reports (where applicable) are sent to the customer daily, until completion.
Ensure status and tracking reports are accurate