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Internet,Microsoft Dynamics NAV Basic,Oracle Financials,Quickbooks,MS Word,Accounting - eFiling,MS Explorer,MS PowerPoint,Microsoft Dynamics 365,MS Outlook,Typing 100 w.p.m.,Social Media,E-Mail,MS Excel,Oracle ERP
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Food and Beverage:Debtors From October 2008 To May 2009
Duties
Full Debtors function.
Collections.
POD?s.
Filing.
Excel spreadsheets.
Building - Construction:Office Administrator From November 2003 To October 2005
Duties
Administrative Duties
Reception
Sales
Orders
Basic Building
Software Installations
Electronics:Accounts Clerk From November 2005 To October 2008
Duties
Administrative duties
Reception
Recons
Creditors Control
Debtors Control
Remittances
Orders
Invoicing
Quotations
Banking
Food and Beverage:Admin Officer From January 2001 To October 2003
Duties
Administrative duties
Reception
Banking
Daily recons
IT - Hardware:Senior Credit Controller From 2012-09 To Current
Duties
- Following the prescribed collection strategy by communicating with Customers to proactively recover future rentals due or on customers who are in arrears with their rentals, using the available communication medium, which includes but is not limited to:
- Telephonic Communication (Primary Medium)
- Written Communication (Letters, Text Messages and Email)
- Personal Visits
- Achieve monthly collection target as well as debtor's book target. Average percentage – 114%
- Focus on customer retention through rehabilitation of arrear agreements appose to progressive action;
- Promptly allocate all funds received via Banking System to ensure that the status of a customers' accounts is correctly reflected;
- Assist all external stakeholders, including but not limited to Vendors, End Users and Attorneys, in order to resolve queries and/or complaints pertaining to Rental Agreements, particularly where there are arrears payments concerned;
- Provide regular feedback to Management with regards to arrears matters;
- Prepare motivations for handing over of Customers for Legal Action by demonstrating
all reasonable avenues explored to recover the arrears using conventional means;
- Facilitating the Recovery and Sale of Equipment;
- Tracing of uncontactable customers using all tools available;
- Billing
- Ensuring meter readers are received on a monthly basis
- Checking the accuracy before the billing run takes place, fixing of any inaccurate readings received
- Processing of credits to correct incorrect meter readings billed.
- Maintenance of customer accounts, which includes but is not limited to:
- Updating billing information such as Addresses, Contact Numbers
- Cessions
- Journal and Credit note processing
- Discounts and Small Balance write offs
- Refund process
- Debit Order changes and banking details
- Terminations
- Proof of Deliveries
- Preparing Abd Debt Write Off Schedules
Communicating operational errors to other Departments within Bytes Document Solutions (Pty) Ltd and Management
Medical Equipment:Data Capturer / Payroll Administrator From 2009-6 To 2010-5
Duties
Payroll, data capturing, salaries queries.
Claims administration.
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